We can ship to you anywhere in the continental US. Each brand has separate shipping rates which will be indicated on each product at checkout.
Orders are shipped within the timeline indicated on each product. Custom orders can take longer, which will be indicated in each transaction. We aim to get your order to you as soon as possible. If you need to cancel your order or change your shipping address, please contact our customer care center as soon as possible after placing your order. Thank you for understanding that in most cases, your order will have already been processed and we will be unable to cancel or change shipping addresses.
Our return policy ensures our customers have an amazing experience shopping with us.
Because our brands are offering exclusive deals that are only available for a limited time, we can only offer a return or exchange within 30 days of receiving your order, with the following conditions:
We will fully refund your purchase, excluding the original cost of shipping
All items returned must be in the original condition. This means all original packaging, labels, documentation, and accessories must be included.
Does your return fall outside this policy? Contact us and we’ll do what we can to make you happy!
Instruction for returns
If you would like to return your purchase, please navigate to the returns portal here.
You will be instructed to enter your order number and Zip Code
On the next page of the portal, you will have the ability to choose which items in your order you wish to return. Items which are not available for return will be greyed out below the items which are returnable.
Once you have chosen your return, we will request a reason for the return and detail on what the issue with the product was.
You will then be given a chance to review the return and submit it.
Once submitted, you will be taken to a confirmation page which shows the details of the return and provides a shipping label for you to print and use to send back your purchase.
If you encounter any difficulties during the return process, please contact customer support.
If you are sending your own return, please be sure to make a copy of the tracking number. In addition, for your protection, you may want to insure your package against losses and request a delivery confirmation.
When do I receive my refund?
Once we receive and accept your return, your refund will appear on your credit card account within three to seven business days.
Can I exchange for a different style or size?
The deals offered on www.olocales.com are available in limited quantities for a short time, so we typically can’t offer exchanges. We will do our best to help you exchange your item, if:
The original item can be returned within our return guidelines.
The alternative article of your choice is still available.
Once your order has been received and accepted, we’ll issue a refund and send you a confirmation by email. Your refund will appear on your credit card account within three to seven business days, less the cost of original and return shipping.
Incorrect, damaged or defective items
We only work with the highest quality, most reputable brands, but sometimes things can go wrong in shipping or handling. If your product arrives defective or damaged, or you received the wrong item, we want to help you. Please contact our Customer Service and we will take care of it for you.
Some personalized items (for example, a custom embroidered shirt) are final sale items. We will notify you when an item is a final sale item by noting it in the bulleted description of the item and also on its packing list. Final sale items can not be returned.